EU↗NEO SUPPORT
Help that keeps the full context.
Ask a question, create a request or follow an existing case. No customer account is required.
Human decisions where they matter.
The assistant can prepare a case. Replacements, refunds, warranty outcomes and safety matters always wait for a support specialist.
Ask NEO
Start with a question.
Hello. I can help with NEO products, orders and existing support cases. What can I help you with?
Assistant prototypeUses the agreed escalation rules. Product knowledge and live AI will be connected to the same interface.
FOR THE SUPPORT TEAM
Open support workspaceEvery case remains traceable.
The internal workspace keeps the original request, every message, AI result, approval and status change in one timeline.